International call center service now in Baku

According to global statistics, businesses lose approximately $75 billion annually due to poor customer service.

Wilstream provides call processing services to iTicket

The Wilstream team provides incoming and outgoing call processing services for iTicket. To set up the service, a short code (XXX format) was integrated, making calls to this number free for iTicket customers. A specially trained team of operators was created for this project, ready to handle all incoming calls. Using specialized software, the operators enter booking data into a shared database and send reports to iTicket staff. The operators' performance is regularly monitored and undergoes quality control.

What is an outsourcing call center?

In today’s highly competitive goods and services market, it is essential to take advantage of every opportunity to improve service quality. A modern call center enables companies to provide customer support at the highest level. Even if your company lacks experienced specialists, effective communication with clients can still be ensured through an outsourced call center.

The art of building relationships. Interview with Aydin Orujov, founder of Wilstream.

Wilstream's success story In 2002, Aydin Orujov founded Wilstream, one of the first professional outsourcing call centers in Russia and the CIS countries in Moscow without foreign investment. At the time of its establishment, the company had only 12 employees. Over the next 20 years, having successfully weathered two global crises and a pandemic, Wilstream grew 200 times and became one of the market leaders. Currently, the company has 1,500 workplaces and more than 2,300 employees in 5 offices located in Moscow and Nizhny Novgorod. In 2020, Wilstream expanded its development beyond the region, opening its first international branch in Baku with 370 seats. Why are outsourcing call centers in such high demand and how do they help businesses? Wilstream founder Aydin Orujov answers these questions.

Wilstream call center and Aviasales have started cooperation

Wilstream and Aviasales start cooperation Wilstream is pleased to announce that it has started cooperation with Aviasales, one of the world's leading online search engines for air tickets and other tourist services. As part of this cooperation, the Wilstream call center will provide technical support to Aviasales users, helping customers answer questions and solve problems that may arise during the flight search.

Turning Customers into Loyal Brand Advocates: A Discussion with Victoria Gracheva, Head of Sales

Good service is the foundation of a successful business. Today, companies understand that long-term customer relationships require not only high-quality products and services, but also impeccable support. A key factor is accessibility and willingness to help the client at a convenient time and through a convenient communication channel. Wilstream offers a solution that not only increases customer satisfaction but also turns them into loyal brand advocates. How do we achieve this?

From Cost Savings to Accessing Expertise: Drivers of the Contact Center Outsourcing Boom

The global contact and call center outsourcing market was valued at USD 75,450.34 million in 2021 and is projected to grow at a compound annual growth rate (CAGR) of 6.03%, reaching USD 107,209.63 million by 2027.

AI in Contact Centers: Threat or Opportunity?

AI in contact centers raises the question: is it a threat that replaces human agents, or a powerful tool that enhances efficiency, supports operators, and improves customer experience?

5 Tips for an Efficient and Effective Call Center

5 essential tips for building an efficient outsourced call center: choose an in-house team, ensure brand alignment, invest in training, monitor quality, and use advanced technology with strong data security.

Does my business need a call center?

An outsourced call center helps small and medium-sized businesses manage customer calls professionally, save time and costs, provide 24/7 support and bilingual service to boost customer satisfaction.

From Cost to Profit: Why Call Center Outsourcing Is Becoming a Global Standard

Call center outsourcing is becoming a global business standard. Wilstream explains how outsourcing reduces costs, improves efficiency, ensures 24/7 support, and drives growth.

Hotline Effectiveness: Success Lies Not in the Number, but in the Experience

When most people hear the phrase “hotline,” they imagine a phone number ready to connect them with immediate assistance. But in today’s fast-changing world, a successful hotline is defined not by the existence of a number, but by its ability to quickly and effectively meet customer needs.