According to global statistics, businesses lose approximately $75 billion annually due to poor customer service.

Not all contact center errors are obvious, but they all have consequences that can lead to poor customer service, legal liability, and reduced profitability.

Let's look at the statistics:

- 15% of customers typically hang up within 40 seconds, with the longest wait time being 56 seconds.

- On average, customers will wait only 90 seconds before hanging up, and 24% of callers who hang up never call back.

A contact center is a complex system that utilizes multiple systems and applications to cost-effectively deliver superior customer service. Many businesses choose to build their own solutions, but is this really the right approach? Managing customer service and support internally isn't right for every company. Building your own contact center requires significant capital investment, high ongoing maintenance costs, and a highly qualified management team, IT specialists, and training managers.

But with us, everything will be much simpler and more efficient!

Wilstream, an international outsourcing contact center, is now available in Azerbaijan! We are one of the leaders in the outsourcing contact center industry in the CIS and the first in the Azerbaijani market. Wilstream is the first in Azerbaijan to provide outsourced contact center services based on 12 key contact center performance indicators (KPIs) that determine a successful customer experience. The key KPIs include average agent response time, average abandoned call rate, FCR (or First Call Resolution), data transfer speed, customer satisfaction index (CSI), and more.

Wilstream has been operating since 2002 and has not only overcome several global crises but also grown more than 100-fold, currently employing over 2,300 people in Baku, Moscow, and other cities in the region.

All solutions offered to clients are based on experience and a creative approach.

All contact center services are aimed at increasing profitability, optimizing your business processes, and reducing costs.

Call us at *1115 or fill out the form at wilstream.az, and our team will contact you promptly! We can find a solution to any problem, for both small and large businesses.