100% order capture
We work 24/7, even during rush hours or at night.
Multichannel service: phone, WhatsApp, Telegram, and website chat.
24/7 Call Center for Food Service Order Processing
Capture every order, increase average check size, and reduce staff workload with trained agents handling calls, chats, and marketplaces.
What We Offer:
- 24/7 order processing — by phone and chat.
- Higher average order value — upselling drinks, desserts, and add-ons.
- Reduced staff workload — we handle all incoming calls.
- Improved customer loyalty — polite agents and fast responses.
What We Do
Order Intake and Processing
Our agents quickly record each order, clarify details (address, delivery time, special requests), and pass data directly into your system.
Menu Consultation & Upselling
Agents actively offer drinks, desserts, sauces, and seasonal deals — increasing the average check by 15–30%.
Handling Cancellations and Objections
We use proven scripts to win back customers — offering alternatives, discounts, or bonuses for repeat orders.
Complaints and Conflict Resolution
Our team de-escalates issues, offers compensation (discounts or free items), and maintains client loyalty.
Reminders & Repeat Sales
We gently remind customers about your service and share personalized promotions or loyalty programs.
What You Get
More sales without increasing staff
Upselling and cross-selling boost your revenue.
Fewer lost clients — we address every hesitation.
Full integration with your systems
Works with CRM, iiko, R-Keeper, and other platforms.
Orders go directly to kitchen and couriers — no errors.
Quality control & analytics
Call recordings for transparency and monitoring.
Daily reports: conversion, AOV, and loss reasons.
Challenges We Solve
Problem
Our Solution
Missed calls during peak hours
We handle 100% of calls with no queues
Long waiting times
Fast order acceptance (within 30 seconds)
Low average order value
Upselling and promotions add 15–30% to revenue
Customer conflicts
Professional resolution reduces negative reviews
No analytics
Detailed reports: customer sources, order trends, loss points
Our Advantages
Experienced agents
Familiar with the HoReCa industry.
Seamless integration
With your CRM and delivery systems.
How to Get Started
1
Discuss your business
We learn your menu, promotions, target audience, and operational specifics.
2
System integration
We connect to your system, build call scripts, and run specialized agent training.
3
Launch
Test period of 3–7 days — we monitor results and fine-tune the scripts.
4
Go live
Full handover — we take all calls while you enjoy a steady, growing order flow.
Why Choose Wilstream
Proven experience in HoReCa
Restaurants, delivery services, food courts, and dark kitchens.
Flexible payment
Commission-based or fixed rate.
24/7 technical support
Fast issue resolution at any hour.
Free trial
Test us for 3 days at no cost.
Final Result
Wilstream will boost your revenue within the first month. Don't lose customers — let professionals handle your orders.