Delivering Exceptional Customer Experience for Your Business
We are a leading contact center with over 20 years of experience. Trusted by companies across IT, retail, tourism, and healthcare. Every customer interaction becomes a powerful driver of growth and loyalty.
Who we are
Wilstream is an international outsourcing contact center, successfully operating across the CIS and now established in Azerbaijan.
We deliver effective solutions for businesses of all sizes — from local companies to major brands.
With modern infrastructure, a strong team, and a client-focused approach, we are a reliable partner across various industries.
Why choose Wilstream
Transparency & Control
Full reporting and access to every conversation — you always know how your team is performing.
Tailored Approach
We design solutions around your business needs, with scalability and process adaptation built in.
Modern Technology
We use Oktell platform, proprietary IT solutions, and an omnichannel approach to deliver stable, high-quality service.
Experience & Expertise
Over 20 years in multiple industries and 2,300 trained specialists — we can quickly build a team for projects of any scale.
Testimonials
Wilstream ensured rapid outreach and convinced clients to join our congress. Their professionalism and attention to detail made the event a success
Over 3 years, Wilstream has proven to be a reliable partner, providing 24/7 support and high-quality service
Wilstream has proven client-oriented and flexible, delivering tasks with quality and on time. The team’s professionalism and organization make them a reliable partner.
The Wilstream team immersed themselves in our region’s specifics and greatly improved our results. We appreciate the 24/7 support and professionalism
We sincerely thank Wilstream for the productive cooperation. Their professionalism, reliability, and constructive approach delivered strong results and helped us achieve our project goals. We highly v
Wilstream showed integrity, professionalism, and speed. Thanks to them we quickly cover large volumes of contacts and get valuable feedback
Wilstream demonstrated outstanding service quality, operational efficiency, and a professional approach to customer communication. Their support significantly improved customer satisfaction and streamlined our processes.
The professionalism and flexibility of Wilstream significantly improved our customer services and strengthened trust in our brand. We are confident in continued partnership
Wilstream provides excellent workflow organization, strict SLA compliance, and highly professional, client-oriented operators. Their personalized approach and strong execution stand out.
We appreciate Wilstream’s high level of professionalism, attention to detail, and efficiency throughout our cooperation. Their responsible approach contributed to the successful completion of our objectives.
We value Wilstream’s responsiveness, efficiency, and commitment to long-term cooperation. It is a pleasure to work with a partner focused on mutual development and trust.
How We Work
News
According to global statistics, businesses lose approximately $75 billion annually due to poor customer service.
The Wilstream team provides incoming and outgoing call processing services for iTicket. To set up the service, a short code (XXX format) was integrated, making calls to this number free for iTicket customers. A specially trained team of operators was created for this project, ready to handle all incoming calls. Using specialized software, the operators enter booking data into a shared database and send reports to iTicket staff. The operators' performance is regularly monitored and undergoes quality control.
In today’s highly competitive goods and services market, it is essential to take advantage of every opportunity to improve service quality. A modern call center enables companies to provide customer support at the highest level. Even if your company lacks experienced specialists, effective communication with clients can still be ensured through an outsourced call center.
Wilstream's success story In 2002, Aydin Orujov founded Wilstream, one of the first professional outsourcing call centers in Russia and the CIS countries in Moscow without foreign investment. At the time of its establishment, the company had only 12 employees. Over the next 20 years, having successfully weathered two global crises and a pandemic, Wilstream grew 200 times and became one of the market leaders. Currently, the company has 1,500 workplaces and more than 2,300 employees in 5 offices located in Moscow and Nizhny Novgorod. In 2020, Wilstream expanded its development beyond the region, opening its first international branch in Baku with 370 seats. Why are outsourcing call centers in such high demand and how do they help businesses? Wilstream founder Aydin Orujov answers these questions.
Wilstream and Aviasales start cooperation Wilstream is pleased to announce that it has started cooperation with Aviasales, one of the world's leading online search engines for air tickets and other tourist services. As part of this cooperation, the Wilstream call center will provide technical support to Aviasales users, helping customers answer questions and solve problems that may arise during the flight search.
FAQ