We handle all orders and inquiries
We answer every customer quickly via calls and chats, helping with orders and consultations. You gain a flexible schedule and access to new audiences worldwide.
Boost Your Online Store Sales with Wilstream
How We Help
We increase profit from every interaction
Our agents offer complementary products and premium alternatives.
We re-engage dormant customers
Personalized offers bring back those who haven't purchased for a while.
We provide a dedicated account manager
We manage logistics, returns, and complex cases, prepare campaign reports, and set up all communication channels for smooth operation.
We recover abandoned carts
We identify the reason for incomplete orders, help solve issues, and close sales.
We raise your ratings to 5 stars
We conduct CSI surveys and encourage loyal customers to leave positive reviews using proven methods.
We provide measurable growth for your e-commerce business: our team consults customers 24/7 by phone, chat, and marketplace platforms. We process and confirm orders, increase average order value, and drive repeat purchases.
Unlock More Opportunities with Our Contact Center!
- Up to 75% sales growth thanks to fast response to inquiries and customer care.
- Higher average order value through upselling and cross-selling technologies.
- 27% cost reduction on hiring, training, technology, and licensing.
- Expanded reach with 24/7 operations and multilingual support.
What We Deliver
Omnichannel support
Orders and inquiries via chat, marketplaces, phone, messengers, and social media.
Full-cycle assistance
From order placement and status updates to returns and product consultations.
24/7 availability
Support across time zones.
Multilingual service
Azerbaijani, Russian, English, and more upon request.
Personalized approach
Scripts tailored to your catalog, platforms, and customer policies.
Automation of routine tasks
Chatbots and knowledge bases for faster response.
Key Services
Why This Matters for Your Business
Increased sales
Professional consultations improve conversion.
Lower churn
Fast help reduces refusals.
Cost savings
Outsourcing is cheaper than running an in-house call center.
Scalability
Ready to handle peak demand during sales and scale down in low season.
Our Process
1
Process Setup
We study your catalog, create scripts, and train agents.
2
System Integration
We connect to your CRM, marketplaces, or other platforms.
3
Quality Control
Monitoring agents performance, response speed, and satisfaction levels.
4
Reporting & Optimization
Analytics, bottleneck identification, and improvement recommendations.
Why Choose Wilstream?
Experienced team
Agents with 3+ years of expertise.
24/7 support
Even on Christmas Eve.
Flexibility & scalability
From small businesses to enterprise clients.
Security & NDA
We are a licensed operator of personal data and ensure confidentiality.
Final Result
Our call center for online stores is a comprehensive solution for growing sales, boosting customer loyalty, and strengthening your brand.